Your Visit

Where is your appointment?

We currently operate from 13 locations in the area. Please check which location your appointment is for before setting off. We let you know the date and location of your appointment when confirming the booking (usually in a letter or in a text message).

Please be reminded that parking availability at any of the Novus hubs is limited. We kindly ask all visitors to plan ahead when traveling to these locations.

Where on-site parking is not available, you may need to use nearby public or private car parks. Please ensure you check local signage and be aware that parking fees may apply.

On arrival

Once you arrive at your clinic, please report to reception. From the waiting area, your clinician will escort you to the consulting room. For our Normanton Hub, please use the lift or stairs to the Reception and Clinics which are on the 2nd floor.

Chaperone

All patients are entitled to have someone else with them during any consultation, examination or procedure. A chaperone can be someone you know (who is over 18 years old) or one of our staff. If you require a member of staff to act as a chaperone, we ask that wherever possible you make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed.

Confidentiality

We may need to access and record information about your treatment. The information we gain allows us to provide your treatment and can also be used to monitor the quality of care we provide. Under the Data Protection Act, and as part of good clinical practice, all electronic and paper-based information is confidential and stored securely. Your data is always confidential and will only be accessed for your treatment or on a need-to-know basis.

Appointment reminder

You will receive a text 2 days prior to your appointment to remind you. If you cannot attend an appointment please let us know as soon as you can here and we will re-book for a more convenient time. If your appoint is due within the next 48 hours, please call 01924 898784. If you fail to attend your appointments you will be discharged from the service.